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The best care possible for the lowest price available

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Med&Beyond Membership 
4.95/Month
(Billed annually) 

First 2 doctor visits free*
Single doctor visit
$34.95
One off payment
join as a member and get your refund

What do Med&Beyond members get?

  • First 2 doctor visits for free

  • $19.95 instead of $34.95 per visit

  • 24/7 Access to your medical records

  • Prescriptions renewals twice a year

  • Referrals and in-house medical tests

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Instant access to top doctors:

  • Video chat with a local doctor in minutes

  • Top rate diagnosis & treatment in the palm of your hands 

  • Comprehensive and convenient follow up care 

Cutting edge technology:

  • Machine learning capabilities

  • AI powered by data from millions of patients

  • Advanced diagnosys chatbot to maximise doctor’s time

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FAQ

How much does it cost?





Can I cancel my membership?


Yes




What are my payment options?


You may use Visa, MasterCard, American Express debit, and credit cards for payment. Keep in mind that charges for prescriptions are not included in the cost of your visit.




Will I be charged more if I talk to a doctor on weekends, holidays or at night?


No. The cost is the same no matter when you visit with the doctor.




Can I be reimbursed by my health plan/insurance?


As far as we know, you cannot, but you should ask your health plan.




Does Med and Beyond have an app I can download?


Yes, download the free Med and Beyond app to your iPhone or Android device today!




Do I need to create an account to see a doctor on Med and Beyond?


Yes, you do need to create an account before you can speak to a doctor on Med and Beyond. The account creation process is simple and takes just a few moments. Once your account is created, you can use the mobile app using the same username and password.




I forgot which email address I used; how can I recover it?


You can call our customer support team; they will be happy to assist.




I forgot my password; how do I change it?


You should go to the Med and Beyond App and click “reset password”.




How do I provide or update my billing information?


You can contact our customer support team for further assistance.




How do I schedule a video visit?


Once you have finished our questionnaire, the schedule will appear, and you will be able to choose the relevant appointment.




Can I add my spouse to my account?


Yes, please contact our customer support team for further assistance.




Can my kids see a doctor on Med and Beyond?


Children, under the age of 18, may be easily added to your Med and Beyond account.




Can I use Med and Beyond if I do not have health insurance?


Yes




How do I get ready for my video visit?


Once you schedule a video visit, you will be asked to test your audio and video quality. If both are functioning properly, your computer has passed the test and you can proceed with video visits.




What should I do if I need to reschedule a visit?


You should login to the Med and Beyond App and click “reschedule appointment”.




How long will it take for the doctor to start my video visit?


We will call you when it is time for your visit. It will take the doctor 1-3 minutes to join the visit.




Is Med and Beyond HIPAA Compliant?


Yes, Med and Beyond is HIPAA compliant and our electronic medical records are held in a private electronic health records system.




Do you share my information?


No, we do not share your information.




Can I delete my information?


Yes you can delete your information, if required.




Can a doctor on Med and Beyond order lab tests for me?


Yes, the doctor at Med and Beyond can recommend labs, if they feel there is a medical necessity. The lab request form can be brought to any private laboratory at the patients’ expense.




Can I get a sick slip or doctor's note from Med and Beyond?


Yes, it is possible to receive a sick note at the discretion of the med and beyond physician.




What should I do if I am experiencing a medical emergency?


If you think or have any doubt that you are experiencing a medical emergency, you should immediately seek emergency care by calling 911, or any other emergency service.




How long is a video doctor visit?


The length of the doctor visit will depend on the nature of the complaint and treatment needed. The average visit is usually a few minutes.




Does the doctor review my medical history before a visit?


Yes, the doctor will review the information you have filled out on the application and review the information you provided on the chat bot.




What happens if the doctor cannot solve my issue?


Some medical issues cannot be finalized on one visit or one a tele- health video visit. The Med and Beyond physician may need to refer you to another physician or acute care provider in certain situations




How do I approach the same doctor to consult again or after some time?


We may not be able to guarantee that you will see the same physician again, each physician will have access to all the information from your previous visit.




Can a doctor on Med and Beyond prescribe medication?


Yes, the Med and Beyond physician can provide a prescription online, if they feel there is a medical necessity. There are several important exceptions; narcotics such as Percocet or oxycontin for example. cannot be prescribed online. Other medications that require close monitoring such as antipsychotics or stimulants may also not be prescribed. Yes, you can get a prescription online, however there are several exceptions, depending on your medical condition and the type of medication.




Can I get a new prescription or refill a prescription through Med and Beyond?


Yes, the med and beyond physician can refill your prescriptions. Our chatbot will help guide you through this process.




Can a doctor on Med and Beyond order lab tests for me?


The doctor may refer you and advise you to perform lab tests.




Will my primary care provider (PCP) be notified about my Med and Beyond visit?


At this point in time, we do not have direct contact with your family physician.




what if I have replied a question incorrectly?


please inform the doctor which answer was incorrect and provide him with the correct answer.




I started answering the questions and the system abrupted, what do I do?


You should start answering the questionnaire from the beginning.





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